Contact Us
Questions about a tool, a metric that looks wrong, or something you would like us to build — here is how to reach us and what to expect.
Get in Touch
The fastest way to reach us is email. We read everything that arrives and reply to most messages within two business days.
General enquiries and support: support@seojasoos.com
Data accuracy reports: support@seojasoos.com — include the tool name and the exact domain or keyword you queried so we can reproduce what you saw.
Partnerships and press: support@seojasoos.com
Before You Write
A few things that will get you an answer faster, or save you the message entirely.
If a metric looks wrong, tell us the tool, the input you used, the number you saw, and the number you expected. Backlink and authority figures differ between providers because each maintains a separate index of the web — two tools disagreeing is normal and usually is not a bug.
If a tool will not load, confirm you are signed in first. Every tool in the suite requires a free account, and an expired session is the most common cause of a blank result.
If you have run out of credits, credits reset on a monthly cycle. Your dashboard shows the current balance and the reset date for each tool.
If you want a feature, please send it. Most of what we have built since launch came from user requests, and specific requests are far more useful than general ones.
Response Times
We are a small team, so we will be honest about what to expect rather than promising a service level we cannot hold to.
Support questions are usually answered within one to two business days. Data accuracy reports take longer because we have to reproduce the query and check it against the source provider — allow up to five business days for those. Partnership enquiries are handled as they arrive.